Terms of Use

These Terms and Conditions describe the rules that govern use of the White Lotus platform and the relationship between our company and users in Canada. We set out your responsibilities as an account holder, the basic eligibility requirements, how promotions are managed, and the procedures that apply to deposits, withdrawals, disputes and changes to these terms. By registering and using our services you agree to comply with these rules and any policies we publish on the site.

Account responsibilities

Account holders must provide accurate, complete and up‑to‑date information when registering and during account maintenance. We may require account verification at any time, including photo ID and proof of address, to process withdrawals or comply with our checks. You are responsible for all activity under your account and for maintaining the confidentiality of your login details. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, abuse of promotions or a breach of these terms.

Eligibility requirements

Use of our services is limited to persons who meet the minimum age and local legal requirements for online gambling where they reside. You must not open more than one account, or use another person’s account. If you are located in a jurisdiction where access to our site is restricted, you must not attempt to register or place bets. Providing false information or attempting to bypass territorial restrictions may result in account closure and voided transactions.

Acceptable platform use

Users must not engage in cheating, collusion, chargeback abuse or any activity intended to exploit system weaknesses. Automated tools, bots or scripts that interact with our services are prohibited unless expressly permitted in writing. Reasonable use of site resources is expected; repeated abusive activity may lead to temporary or permanent restrictions. We reserve the right to block suspicious IP addresses or restrict accounts to protect other users and the integrity of the platform.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. Where applicable we require compliance with wagering rules, game restrictions and maximum bet rules during bonus play. Misuse of promotional offers, multiple registrations to claim the same offer or any activity intended to circumvent promotion rules will result in forfeiture of bonus funds and may lead to account closure. We will publish current promotion terms on the platform and apply them as stated.

Deposits and withdrawals

Accepted payment methods, minimum and maximum amounts and processing times are shown in the cashier. We perform withdrawal checks which may include KYC verification and fraud prevention measures before releasing funds. Withdrawals may be delayed or declined where documentation is incomplete or where account activity raises compliance concerns. We may apply reasonable transaction limits and temporary holds to manage risk and regulatory requirements.

Dispute resolution

If you have a dispute about account activity, transactions or promotional application, contact our support team promptly. We will review the matter and respond according to the evidence available. In the event we cannot resolve a disagreement directly, we will outline available escalation paths, which may include mediation or referral to an independent body where applicable. For clarity, references to the operator in procedures may appear under the brand name WhiteLotus in account notices.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the platform after publication of updated terms constitutes acceptance of those changes. If you do not accept revised terms you should stop using the service and contact support to close your account.