Contact Us
We’re here to help with any questions about your account, deposits and withdrawals, technical issues, or general feedback. Our team can assist with account verification, payment queries, and site navigation. Reach out using convenient channels including live chat, phone, or email and we’ll respond promptly during our support hours. If you need immediate help, use live chat for fastest response.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email. Typical response under 1 hour. Available in English and French. |
| General enquiries | [email protected] - Corporate and site questions; reply within 24 hours. |
| Affiliate enquiries | [email protected] - Partner program and payments; reply within 48 hours. |
| Payments | [email protected] - Deposit and withdrawal queries; please include transaction ID. |
| Phone | +1 416 589 3247 - Phone support for account issues. |
| Working hours | Mon-Fri, 09:00-18:00 (ET). Live chat available weekends 10:00-16:00. |
Contact by email
Email is our preferred method for detailed requests, account issues, or any situation that requires explanations or documents. When you write, include a clear subject line, your account ID, and up-to-date contact details so we can respond without delay. This helps speed verification and ensures our team can address your request accurately and securely.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly to all inquiries. Most questions receive a reply within one business day. More complex issues, such as account verification or payment investigations, can take longer while we work with partners and review documents. If a case requires extra time we will keep you updated on progress and expected timelines.
Feedback
We'd love to hear your feedback, suggestions, or ideas to make the site better for Canadian players. Send a quick note about bugs, feature requests, or anything that could improve usability. We review every submission carefully and use your input to refine our features, promotions, and support so the site keeps getting better.