White Lotus Casino Terms of Use

This page sets out the Terms and Conditions that govern use of the White Lotus online casino platform. It explains the relationship between us and our users, the rules you agree to follow when you create and use an account, and how we manage payments, promotions and disputes. By registering or playing, you accept these terms and any updates we publish on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and billing method unless we agree otherwise in writing. You must not share your login or allow others to access your account. We may suspend or close accounts where we suspect fraud, collusion, unauthorized access or breach of these terms. Account verification is required for withdrawals and other checks - we may request photo ID, proof of address and payment-source documents at any time.

Eligibility requirements

To register you must be of legal gambling age in your jurisdiction - at least 18 years old unless local law sets a higher minimum. You must be located in a jurisdiction where use of our services is permitted. By creating an account you confirm you are eligible to play and that you will comply with any location-based restrictions and applicable laws.

Acceptable platform use

Use of the platform is permitted for lawful personal gaming only. Prohibited activities include using automated bots, attempting to manipulate game outcomes, money-laundering, multi-accounting, chargeback abuse and any activity intended to defraud the platform or other players. We reserve the right to take action - including withholding funds, suspending accounts and cancelling bets - where we suspect prohibited behaviour.

General bonus and promotion rules

Any active promotion, bonus or free spins offer is subject to specific terms. Bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiration periods. We may refuse or withdraw bonuses where we believe they are being abused or obtained in breach of the rules. Full terms for each promotion are available on the promotion page and in the account cashier.

Deposits and withdrawals

Deposit and withdrawal options, minimums, limits and processing times are provided in the cashier. Withdrawals are subject to verification checks and may be delayed until identification and source-of-funds documentation are supplied. We may apply internal holding periods while we review transactions. Payment provider fees, where applicable, are disclosed in the cashier or by the provider and are the responsibility of the user.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with full details. We aim to resolve issues promptly and will investigate account activity, payment queries and game disputes. If we cannot reach a resolution, both parties may consider independent mediation or other remedies available under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where reasonably practicable, notified to you by email. Continued use after changes are published constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.

Responsible play

We encourage responsible play and provide tools to help you manage activity, including deposit limits, session reminders, time-outs and self-exclusion. If you need support, please contact our team or local gambling support organisations in Canada.