User Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect personal information when you use White Lotus services in Canada. We respect your privacy and describe here what data we may gather, how it is used to operate accounts and process transactions, and how you can manage your information.
Types of data we collect
Personal data
When you create an account or verify identity we may collect personal details such as your full name, date of birth, address, email, telephone number, and government ID where required for verification. Payment details submitted to process deposits or withdrawals are also treated as personal data.
Technical data
We collect technical information to operate and secure our services. This can include IP address, device type, browser details, operating system, and general location information. We also record logs of your sessions and settings to diagnose issues and maintain service stability.
Transactional and activity data
We keep records of your account activity, deposits and withdrawals, wagers, game history, bonus usage, and communications with our support team. Transactional data helps us process payments, detect fraud, and maintain accurate records for compliance and customer service.
How we use your information
We use collected data to create and manage your account, verify identity, process payments, deliver customer support, and maintain fair play and security. We may also use information for compliance with legal obligations, to investigate fraud, and to improve site functionality and reliability.
Data protection practices
We implement administrative and technical measures to protect personal information, including restricted access, encryption of sensitive data in transit and at rest where appropriate, staff training, and regular security reviews. Access to personal data is granted only to employees or processors who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, and measure site performance. Third-party analytics and advertising providers may also place cookies. You can manage cookie preferences through your browser settings or account tools where available.
User rights
Canadian users have rights to access, correct, or request deletion of personal information held by us. You may also object to or restrict certain processing and request a copy of your personal data in a usable format. Some requests may require verification to protect your privacy and the security of your account.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will respond to reasonable requests and explain any legal or operational reasons if we cannot comply fully. Account closure does not always remove information immediately when retention is required for legal or business reasons.
Information sharing and third parties
We share personal data with trusted service providers who assist in payments, identity verification, fraud prevention, and technical operations. We may disclose information when required by law or to protect rights and safety. All third parties are required to handle data in line with this policy and applicable law.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site with an updated revision date. For questions about this policy or our practices, contact [email protected] or visit your account privacy settings for more options regarding WhiteLotus data handling.