Privacy Statement

This Privacy Policy explains how White Lotus collects, uses, stores, and protects personal information when you use our online casino services in Canada. We respect your privacy and aim to be clear about the data we handle, why we need it, and how you can manage your information.

Types of data we collect

Personal data

When you register an account or contact support we may collect personal information such as your name, date of birth, email address, phone number, billing address, and government ID where verification is required. We collect this information to open and maintain your account and to comply with verification requirements.

Technical data

We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers, and activity logs. This information helps us maintain site performance, prevent fraud, and improve the user experience on desktop and mobile.

Transactional data

We retain records of deposits, withdrawals, wagers, game activity, bonuses, and payment method details required to process transactions. Transactional data is used for account management, payments, and detecting suspicious activity.

How we use your information

We use personal and technical data to operate and improve the service, verify identity, process deposits and withdrawals, respond to enquiries, provide customer support, detect and prevent fraud, and ensure compliance with applicable obligations. We may also use aggregated or anonymized data for analytics and service improvement.

Data protection practices

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse. Measures include access controls, staff training, and technical safeguards such as encryption in transit and secure storage. Access to personal information is limited to authorized personnel and third parties who need it to provide services.

Cookies and tracking technologies

We use cookies and similar technologies to support session management, remember preferences, perform analytics, and deliver basic site functionality. Some cookies are essential for account security and transactions. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, and request deletion where retention is no longer necessary for operational or legal reasons. You may also withdraw consent to certain processing activities, subject to contractual and legal obligations.

Access, correction, and deletion

To exercise your rights contact [email protected]. We will verify your identity before fulfilling requests and explain any information we cannot delete for legal or operational reasons, for example to preserve records of transactions or to comply with verification requirements.

Information sharing and third parties

We may share personal information with service providers who assist with payments, identity verification, fraud prevention, analytics, hosting, and customer support. These third parties are required to protect your data and use it only for the purposes we specify. We do not sell your personal information.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices. When we make material changes we will post a notice on the site. Continued use of our services after updates indicates acceptance of the revised policy.