White Lotus Casino Responsible Gambling
At White Lotus we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page outlines the principles we follow, the tools we offer, and practical steps you can take if you or someone you know needs help.
Player protection principles
We believe gambling should be recreational and affordable. We promote controlled play, clear information, and easy access to support. Our approach is prevention-focused: helping you set limits, recognise warning signs, and pause activity when needed.
Activity-control tools
We provide a range of tools to help you manage your account activity. These tools are designed to be simple to use and reversible when appropriate. Typical tools include:
- Deposit limits - set daily, weekly or monthly caps to control spending.
- Loss limits - restrict total losses over a selected period.
- Session time limits - set reminders or automatic log-outs after a chosen session length.
- Temporary account breaks - short cool-off periods to step away from play.
- Self-exclusion - longer-term account closure where access is blocked for an agreed period.
Deposit limits
You can set minimum and maximum deposits to keep spending within your budget. Limits can usually be applied per day, per week, or per month. They are enforceable once active and can be adjusted in steps - increases may require a waiting period for extra protection.
Loss limits
Loss limits let you cap how much you can lose over a set timeframe. Applying a loss limit helps you manage bankroll risk. If you reach the limit, play is paused until the next period or until you choose to change your settings in line with our safety procedures.
Time limits and breaks
Session reminders and automatic log-outs help prevent extended play. Use short breaks to reassess your activity. For longer pauses, choose a temporary break or a self-exclusion period to remove immediate access to your account.
Self-exclusion
If you need a longer break, self-exclusion blocks access to your account for the period you choose. Options typically span months to years. To request self-exclusion, use the account settings or contact our support team. We will confirm the exclusion and provide information on returning safely, when appropriate.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover previous losses
- Neglecting work, family or other responsibilities
- Borrowing money or lying about gambling activity
- Spending more time or money than planned
- Feeling anxious or unable to stop gambling
Tips for maintaining control
Set a clear budget before you play, use deposit and loss limits, take regular breaks, and avoid gambling when stressed or under the influence. Treat gambling as entertainment and not as a way to make money.
Professional help and support organisations
If you think you need help, reach out to local or provincial problem gambling services. Examples include ConnexOntario, Gamblers Anonymous, or your provincial problem gambling helpline. These services provide confidential advice, counselling and support. If you feel at immediate risk, contact local emergency or health services.